Workforce Planning & Care Coordinator
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Company Description
Workforce Planning & Care Coordinator
Salary: £26,000-£30,000 depending on experience │Location: Yeovil
We’re proud to be an award‑winning home care provider, celebrated as the Best Social Care Company and recognised as a 5‑Star Employer for the past three years.
What We Offer You:
- Holiday pay, pension scheme and wellbeing support scheme
- Free PPE and full induction training
- Ongoing learning, NVQ/QCF qualifications and clear progression routes
- Refer a Friend Scheme
- Access exclusive employee discounts with a wide range of UK retailers, including discounted gym memberships, family days out, MOTs, servicing and more
- Build strong connections through our regular Care Professional coffee mornings
- Benefit from a dedicated mentoring scheme designed to support all new team members
- Stay informed and engaged with our monthly company newsletter
- Take advantage of convenient on-site free parking
If you're motivated by helping others and creating strong professional connections, you'll find genuine job satisfaction in a role where client relationships are at the heart of what we do.
Job Description
As our Workforce Planning & Care Coordinator, you will play a key role in ensuring care packages are delivered safely, efficiently, and consistently. You will manage complex staff rotas, maximise workforce capacity, and support the delivery of high-quality care services across the community.
Key Tasks
- Develop and maintain effective staff rotas and schedules.
- Match carers to client needs, preferences, and locations.
- Monitor workforce capacity and proactively manage service demand.
- Coordinate new care package implementations and adjustments.
- Liaise with care staff, clients, families, and healthcare professionals.
- Ensure all care visits are appropriately staffed and covered.
- Respond efficiently to last-minute changes, emergencies, and absences.
- Maintain accurate records within care management systems.
- Support recruitment, onboarding, and workforce planning activities.
- Contribute to service performance targets, quality standards, and regulatory compliance.
Ideal Candidate
Essential:
- A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
- Willing to complete an Enhanced DBS
- Develop and maintain effective staff rotas and schedules.
- Match carers to client needs, preferences, and locations.
- Monitor workforce capacity and proactively manage service demand.
- Coordinate new care package implementations and adjustments.
- Liaise with care staff, clients, families, and healthcare professionals.
- Ensure all care visits are appropriately staffed and covered.
- Respond efficiently to last-minute changes, emergencies, and absences.
- Maintain accurate records within care management systems.
- Support recruitment, onboarding, and workforce planning activities.
- Contribute to service performance targets, quality standards, and regulatory compliance.
- Carry out on call duties
Desirable:
- Level 4 English and IT literate
- A desire to genuinely help other people and make a difference
- Resilient, reliable, proactive with a can-do attitude
- Knowledge of workforce planning methodologies.
- Experience managing large geographical care rounds.
- NVQ Level 2 in Health & Social Care or equivalent.
- Experience supporting a growing care service.
Additional Information
What happens next?
- As soon as you apply, one of our friendly recruitment team will be in touch with you within 24-48 hours
- We will arrange an interview with you
- If you’re successful, you can be working with us ASAP
Congratulations! You’ll then be part of our fantastic care team here at Home Instead
Apply now to start your care journey with us