Welcome Host

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are looking for a professional, customer-focused Welcome Host to be the heartbeat of the workplace experience at a multi occupied building in Covent Garden. 

As the first point of contact for colleagues, clients, and visitors, you will create a positive and lasting impression while delivering exceptional service and hospitality. Working closely with workplace, facilities, security, and support teams, you will ensure a seamless journey for all building users, maintaining a welcoming, safe, and efficient environment at all times.

Key Responsibilities

• Deliver a warm, professional welcome to all visitors, clients, and colleagues.
• Act as the first point of contact for enquiries, providing outstanding customer service.
• Manage the reception area to ensure a professional, clean, and welcoming environment.
• Answer telephone calls and manage the reception inbox efficiently.
• Meet and greet meeting room users, providing guidance and support throughout their visit.
• Take ownership of the reception and workplace areas, ensuring they remain clean, organised, and fully operational.
• Identify, log, and monitor maintenance requests through relevant systems.
• Follow up on outstanding jobs and escalate issues where appropriate.
• Complete regular inspections and audits of workplace spaces, equipment, and provisions.
• Maintain accurate records, logs, and reports.

Hours: 45 Hours per week, shifts from 8am-6pm, Mon-Fri
Salary: £35,988 per annum
 

Qualifications

We're looking for an enthusiastic and proactive individual who thrives in a customer-facing environment.

Essential Skills & Experience

• Previous experience in a Reception, Front of House, Hospitality, Concierge, Customer Service, or Workplace Support role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Professional, polished, and confident approach.
• Ability to work independently and take ownership of responsibilities.
• Experience handling administrative duties and maintaining accurate records.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Intermediate knowledge of Microsoft Office applications.
• High attention to detail and commitment to service excellence.

Desirable

• Experience within a corporate office environment.
• Knowledge of facilities or workplace management systems.
• SIA Licence (where required for specific locations).

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.