Support Service Specialist

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Support participants with daily needs and program engagement.
• Monitor the facility and promote a safe, welcoming environment.
• Document participant interactions and program activities.
• Assist with crisis intervention and conflict resolution when needed.
• Coordinate with staff and community partners to support participant success.
• Uphold program policies, procedures, and service standards.
• Adhere to and participate in the Company's Health Insurance Portability and Accountability Act (HIPAA) privacy practices and Business Ethics and Compliance programs.
• Attend and participate in staff training and professional development activities and complete continuing education requirements as applicable.
• Perform other duties as assigned.

Qualifications

• Demonstrated effective and professional interpersonal, verbal, and written communication skills.
• Strong computer proficiency, including Microsoft Office applications and data entry systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time-management skills with the ability to prioritize tasks and function effectively with minimal supervision.
• Ability to develop and maintain positive, professional working relationships with participants, staff, community partners, and stakeholders.
• Experience working in a 24-hour care facility, shelter, supportive housing, residential treatment, or similar environment.
• Familiarity with the communities being served, including knowledge and understanding of local needs and resources.
• Commitment to maintaining confidentiality and adhering to HIPAA, ethical, and professional standards.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Equitable Social Solutions®, we empower individuals and families through supports that inspire long-term stability and success​. We work with our partners to uplift individuals, families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

When you join Equitable Social Solutions, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equitable Social Solutions, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.  Equitable Social Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.