Service Manager

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Due to continued growth and increasing demand for our services, we are seeking an experienced Service Manager to lead our Service operations for Northwest, based in Canning Vale.

As our customers expand their operations, so does the need for reliable service support. This is an exciting opportunity for a motivated leader to join a growing team and play a key role in delivering safe, efficient and high-quality service outcomes.

The Service Manager is responsible for providing leadership and directing all operational field activities and resources in order to assist the Company in the achievement of agreed revenue, growth, profit and operational objectives. This includes but not limited to:

• Direct the Service team in achieving desired outcomes and operational effectiveness through daily activities, cross-functional liaison and continuous improvement methodologies.
• Monitor key service metrics, including profitability and productivity, while supporting daily service operations, labour planning and successful delivery of service calls, inspections, repairs and projects.
• Ensure Safety policies and procedures are adhered to at all times through coaching, toolbox meetings, safety reviews and awareness of ISO 14001 and ISO 45001 standards.
• Maintain strong relationships with customers and suppliers through regular customer visits, service reviews and timely resolution of customer issues.
• Review service job performance, approve technicians' daily timesheets, oversee weekly invoicing and coordinate the maintenance of company equipment, motor vehicles and assets.
• Identify training and development needs, work closely with Sales teams to maximise business opportunities, ensure on-call coverage is maintained, and undertake travel to the Pilbara region and interstate as required by business needs.

Qualifications

The successful candidate will possess the following skills, qualifications and experience:

• Trade-qualified as an Electrician or Mechanical Fitter or hold a tertiary qualification in Business Management or equivalent 
• Proven experience in a Service Manager, Operations Manager or Field Service leadership role
• Experience managing technicians or field service teams
• Strong leadership and people management skills
• Experience managing service operations, scheduling and productivity
• Ability to build strong customer relationships
• Strong safety leadership and compliance mindset
• Financial awareness including job costing, margins and operational performance
• Excellent communication and problem-solving skills
• Experience in industrial maintenance, lifting equipment, cranes, manufacturing or heavy industry will be highly regarded.

Additional Information

What We Offer

• Attractive salary package
• Fully maintained Company Motor Vehicle or Vehicle Allowance
• Mobile phone and laptop
• 20% performance-based bonus
• Opportunity to work with a global industry leader
• Supportive leadership team and strong safety culture
• Career development and leadership growth opportunities
• To be recognised and take advantage of hundreds of discounts and rewards through the MyKonecranes Rewards program

We are committed to improving the safety, productivity and sustainability of our customers’ operations. Our team delivers industry-leading service and lifting solutions across a wide range of industries.

Join a business where your leadership will make a real impact on safety, team performance and customer success.

Apply today to lead a high-performing service team and grow your career with a global organisation.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.