Reservations Agent

Company Description

Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter – with bold ambitions to become one of the UK’s leading country house hotels, renowned for fine dining and exceptional hospitality.

Why Palé Hall?

• Work in one of the UK’s top Five Red Star country house hotels

• Be part of a project with genuine ambition and creativity at its heart

📧 Ready to join us?
Send your CV to sarah.rees@palehall.co.uk to find out more.

🌐 Visit: www.palehall.co.uk
📸 Follow us: @palehallhotel on Instagram

Job Description

We are a prestigious luxury hotel committed to delivering exceptional service and memorable guest experiences. We are currently seeking a polished and professional Reservations Agent to join our Front of House team. 

About the Role
As a member of our Reservations team, you will be the first point of contact for all guests by phone or email. You will play a key role in creating a positive first impression and maintaining the high standards expected within a luxury hospitality environment.

Qualifications

Skills & Experience

• Excellent interpersonal and communication skills.

• Strong organisational and multitasking abilities.

• Professional telephone manner and confident use of reservation systems.

• Ability to remain calm and composed under pressure.

Personal Attributes

• Impeccable presentation and attention to detail.

• Warm, welcoming, and service-focused approach.

• Reliable, punctual, and proactive.

• Team-oriented with a commitment to excellence

Additional Information

What We Offer

• Competitive salary.

• Share of gratuities.

• Supportive and collaborative team environment.

• Free on-site parking.

• Relais & Châteaux and Pride of Britain discounted stays.

• Opportunities for further training and development