Order Management & Import Transportation Supervisor

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems
• Organic growth

Job Description

Scope of Position  

The OM and Import Transportation Supervisor will lead, train and mentor the department. She/he will supervise all aspects of the OM and Import Transportation Team, while ensuring the proper and timely movement of freight. Proactive communication and superior customer Service is a must.

Major Duties and Responsibilities

Order Management

• Oversight of  daily operations and follow up on delayed actions in the booking process (missed bookings, COB, etc..)
• Daily review and resolution of EDE messages for customer ASN messages
• Create and delivery monthly KPI reports for each client.
• Maintain SOP’s for OM Clients
• Invoice customers timely and accurately for OM services (when applicable) and ensure rate schedules are updated accurately and timely in CFIT
• Drive data re-use from OM to brokerage and transportation

Transportation

• Manage day to day movement of Air and Ocean Import shipments
• Heavy involvement with T&I process
• Manage and maintain client procedures
• Monitor Department Quality and Compliance
• Operations Backup Support
• Uphold Department Business Plan and Goals
• Define, develop, and document business processes and procedures
• Effective interpersonal skills.  Ability to relate to customers and internal employees at all levels

Accounting

• Resolve AJAX items monthly for OM origin branches.
• Management of BNP, AJAX, and Payables Database
• Ensure timely import settlements for revenue recognition
• All accounting issues are closed out timely

Personnel Development

• Obtain at least 52 hours of training per year
• Quarterly training for Sales and branch staff regarding OM product
• Participate in focus meetings with staff
• Employee development through Training and Mentorship
• Teach and exemplify EI culture
• Participate in Employee Reviews

Sales/Marketing

• Active involvement in Pricing and Market Strategy
• Assist in building a strong import based clientele while growing market share
• Active involvement with Client Retention

Service Provider / Customer Relationships

• Build rapport with origin branches, brokers, & customers both “internal” & “external”
• Minimum 5 customer facing call per month
• Provide friendly and helpful customer service in all forms of communication
• Build rapport with local service providers
• Manage Annual Retention Reviews for service providers

Qualifications

• College degree or 2-3 years of Expeditors’ experience
• Excellent written communication skills
• Demonstrated customer service skills and proven interpersonal skills.
• IATA/FIATA
• Hazardous Materials Certification

Additional Information

Expeditors offers excellent benefits

• Full Time position  / Monday-Friday  40 hour work week
• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.