Master Automotive Technical Specialist – Field Support

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Master Automotive Technical Specialist – Field Support is responsible for troubleshooting complex electrical, EV, and mechanical breakdowns directly in the field or at dealership sites. During the repair and post repair, the Field Engineer will inspect failed components, write detailed technical field reports, and relay findings to the Engineering team.

Day to Day Responsibilities

• Provide on-site support to the dealer technicians and ensure the solution of product 
  technical issues. 
• Document the findings of each mission and the corrective actions taken.
• Document any shortfalls identified during the mission to the OEM enterprise.

Qualifications

• 5 Years automotive experience required and Master Technician Certification and or equivalent experience.
• 1-3 years teaching experience.
• Ability to travel to dealerships within a designated area.
• Ability to communicate technical information to all levels within both the client and the dealerships.
• Ability to analyze data and create custom reports.
• Ability to effectively use MS Word, Excel, and other customized software.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Highly motivated, adaptive, and autonomous with the ability to deliver results.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95k to $105k based on current experience.  

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.