Director of Engagement

What We Do 

C.A. Fortune is a national consumer-centric integrated commerce agency built to help brands win at retail. We deliver sales strategy, in-store execution, full-service marketing, and digital commerce through a single, fully integrated partner. Our capabilities span the full shelf: from getting brands on it, to getting them off it. 

We’re passionate, energetic, and deeply motivated by one thing: helping brands win over customers and consumers. We bring together sales experts, marketers, e-commerce specialists, data analysts, and creatives. Different backgrounds, one mission.

Who We Are 

C.A. Fortune is built on the belief that great people build great brands. We're a national consumer-centric integrated commerce agency. We show up every day to help brands of all sizes grow, compete, and lead. From emerging challengers to established market leaders, we bring the sales horsepower, marketing firepower, and integrated thinking to move the needle at retail. 

The best brands are built by the best people. Come build with us.

Overview of the Role  

• We are looking for a Director of Engagement will manage our national top client partnerships, with a focus on strategic initiatives. This role will lead strategy sessions, business reviews, develop and track KPI’s, and provide recommendations. This is a highly visible role in the organization and will work cross-functionally with our internal teams and executive leaders.   
• Location: Chicago, IL will observe a hybrid schedule 3-days in office
• Salary range: $110,000 - $120,000 based on experience, qualification and skills.
• Travel requirement: 20% - i.e. industry trade shows, client national sales meetings, and /or any other events.

What You’ll do at C.A. Fortune  

• Client relationship management nationally for select C.A. Fortune client partnerships, overseeing partnerships across every pillar within C.A. Fortune 
• Strategic leadership - analyze and track macro level Key Performance Indicators (KPIs) for client’s book of business & provide recommendations, action items and consultative advice as a CPG expert 
• Partner with Sales Development team on client’s selling priorities – give guidance to strategic approach 
• Lead 1-2 annual executive, top-to-top meetings and/or business reviews between C.A. Fortune executives and client’s executives for each client 
• Identify and build leads for existing client partnership expansion opportunities  
• Advise clients on channel goals, marketing strategy and retail execution  
• Key point of contact for internal relationships with account personnel including executives, retail, accounting, branding, ecommerce, sales and finance 
• Revenue forecast management – develop annual budget rooted in analytics in partnership with Sales Development team 
• Develop and track KPI’s to ensure mutual partnership success - This includes but not exclusive to goals related to sales, distribution, pricing, shelving placement, promotional volume and promotional spend management 
• Establish regular communication with clients and internal stakeholders that lead to strong working relationships  
• Lead onboarding for new clients assigned to desk
• Works collaboratively with leadership positions across all pillars of organization (i.e. Sales Development, Retail, ECOM, Marketing, Finance, Support, Sales, etc.)  
• Able to lead cross-functional teams towards common goals 
• Develop annual corporate bonuses rooted KPIs that benefit both the client and C.A. Fortune 
• Provide clients relevant information for their brand/categories on a regular basis 
• Ability to oversee initiatives and motivate others to execute without being involved in the day-to-day 

What You Should Bring to the Table  

• Bachelor’s Degree 
• 7-10+ years CPG industry sales and category management experience  
• Strong presentation, communication and leadership skills 
• Must demonstrate sales planning, forecasting and sales execution experience 
• Aptitude to effectively interpret and use multiple information sources to develop strategic plans  
• Proven ability to build and maintain strong, effective relationships with clients and cross-functional groups 
• Proficient in spreadsheet and presentation software; problem solver; well-developed organizational, communication and time management skills 
• Confident in change management  
• Ability to read, interpret, present data – SPINS, Nielsen, IRI 

You Will Stand Out if You Have  

• Client Management and/or Agency Experience strongly preferred  
• Prior experience with SPINS, Nielsen, and IRI  
• Understanding of the C.A. model

Perks  

• PTO & Sick Days
• 11 paid company holidays per year
• 1 Floating Holiday  
• 2 paid volunteer days per year  
• Bonus eligible
• 3 months fully paid parental leave (regardless of gender)  
• Medical, dental, and vision  
• Paid company life insurance  
• 401k with company match  
• Summer hours (half day Fridays from Memorial Day thru Labor Day)  

Come As You Are  

C.A. Fortune is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.