Customer Service Representative

Job Description

Join our team as a Customer Service Representative at our Urbana location! We're looking for friendly and professional individuals to provide exceptional service to our customers at 407 E University Ave, Urbana, United States.

• Answer phone calls and take customer orders accurately and efficiently
• Prepare and make pizzas according to company standards and customer specifications
• Process cash and card transactions, ensuring accurate handling of money
• Deliver outstanding customer service, addressing inquiries and resolving issues promptly
• Maintain a clean and organized work environment, adhering to food safety and hygiene standards
• Collaborate with team members to ensure smooth operations during busy periods
• Assist with various tasks as needed, including cleaning and restocking supplies
• Lift and move items weighing up to 25 lbs as required

Qualifications

• Excellent customer service skills with a friendly and positive attitude
• Strong communication abilities, both verbal and written
• Basic computer skills and ability to learn new systems quickly
• Proven multitasking skills and attention to detail
• Flexibility to work weekends, holidays, and various shifts as needed
• Physical ability to stand for extended periods and lift up to 25 lbs
• Cash handling experience preferred
• Food preparation knowledge or willingness to learn
• Ability to follow directions and adhere to company policies and procedures
• High school diploma or equivalent preferred
• Previous experience in food service or customer-facing role is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.