Customer Service Rep

Job Description

Join our dynamic team as a Customer Service Representative at our Saint Ann location on 11124 Old St. Charles Rd! We're looking for a friendly and efficient professional who is passionate about delivering exceptional service to our valued customers. In this role, you'll be the friendly face and voice of our organization, handling customer interactions with enthusiasm, empathy, and professionalism while maintaining a collaborative spirit with your team members.

• Answer incoming phone calls and assist customers with their inquiries in a professional and courteous manner
• Take and process customer orders accurately and efficiently while maintaining attention to detail
• Prepare food items according to company standards and quality specifications
• Handle cash transactions with precision and maintain accurate financial records
• Deliver outstanding customer service by addressing customer concerns and ensuring a positive experience for every interaction
• Maintain a clean, organized, and welcoming work environment
• Collaborate with team members to ensure smooth operations during busy periods and support colleagues as needed
• Assist with various cleaning and organizational tasks to maintain operational excellence
• Lift and move items weighing up to 25 lbs. when required
• Follow company policies and procedures consistently while demonstrating flexibility in a fast-paced environment

Qualifications

• Excellent communication skills with the ability to interact professionally and warmly with customers and team members
• Strong customer service orientation with a genuine commitment to customer satisfaction
• Friendly, approachable demeanor with a positive attitude and genuine smile
• Basic computer proficiency for order processing systems and point-of-sale platforms
• Multitasking skills to manage multiple responsibilities simultaneously in a fast-paced environment
• Problem-solving abilities to address customer concerns effectively and resolve issues with empathy
• Team player mentality with a willingness to support colleagues and contribute to a collaborative work environment
• Active listening skills and patience to understand customer needs and respond appropriately
• Conflict resolution skills to handle challenging situations with professionalism and composure
• Time management and organizational skills to prioritize tasks and meet deadlines
• Flexibility to work various shifts, including weekends and holidays as needed
• Ability to follow directions and adhere to company policies, procedures, and standards
• Physical ability to stand for extended periods and lift up to 25 lbs. regularly
• Reliability and punctuality with a commitment to consistent attendance
• Resilience and adaptability to thrive in a dynamic, customer-focused environment
• Preferred: Previous customer service or food service experience
• Preferred: Experience with cash handling and point-of-sale systems
• Must be able to work at the specified location: 11124 Old St. Charles Rd, Saint Ann

Additional Information

All your information will be kept confidential according to EEO guidelines.